Teaching, Assessing & Quality Assurance
Certificate in Customer Service – Levels 2 & 3
Having great customer service skills can help you move up in your career, no matter what area you're working in. The Certificate in Customer Service covers everything you need to know - understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting your products and services.
Certificate and Diploma in Business and Administration
These qualifications cover all aspects of working in the modern office. Develop all the essential skills you need in IT, administration, customer service and much more so that you can get ahead in your career in business administration.
Level 3 NVQ Certificate in Management (QCF)
This Level 3 NVQ Certificate in Management (QCF) will help the learner be equipped with the skills, knowledge and understanding of Leadership and Management in order to manage a team, appraise their work performance and develop their skills.
This qualification is aimed at learners who are currently working within or aspiring towards a managerial role where they have a responsibility for the work or others.
Level 5 NVQ Diploma in Management (QCF)
This Level 5 NVQ Certificate in Management (QCF) will equip the learner with the skills, knowledge and understanding of Leadership and Management in order to manage a team, appraise their work performance and develop their skills in their workplace.
This qualification is aimed at learners who are currently working within or aspiring to a managerial role where they have a responsibility for the work or others.
Level 7 NVQ Diploma in Management
This Level 7 NVQ Diploma in Management will allow practising or potential aspiring senior managers to develop themselves through gaining the knowledge, skills and understanding required to demonstrate their occupational competence against the agreed occupational standards through a range of activities associated with their current work role.