Security Guarding/Static Security

Skills for Security BJT in Security Guarding

This course is aimed at those wishing to obtain a nationally recognised Level 2 qualification in Security Guarding. This qualification is required in order to apply to the SIA for a license in this sector.

Course Fee: £150.00 + £45.00
(Examination, Manuals/Certificate costs inc.)

Course Syllabus:

Part 1

DAY ONE

Introduction to the Security Industry & Roles & Responsibilities of the Security Officer

Purpose of the Security Industry
Key Players in the Security Industry
Progression Routes for the Security Officer
Objectives of a Security Officer
Qualities of a Security Officer
Assignment Instructions
Control Rooms
Equipment & Confidentiality

Customer Care & Social Skills

Identify Customers
Customer Care
Golden Rules of Customer Care
Maintaining Good Customer Care
Professional Image
Types of Behavior

Equality & Diversity

Equal Opportunities
Prejudice, Stereotyping & Discrimination
Relevant Legislation
Anti Discriminatory Practice (ADP)

Patrolling

Types of Patrol
Before Starting Patrols
Equipment Required
Clocking Procedures
Vigilance and Knowledge

DAY TWO

Access Control

Purpose of Access Control
Methods of Access Control
Access Control in Reception & at Gatehouses
Visitors from Statutory Agencies

Searching

Conditions for Searching
Rights of Search
The 4 P’s of Security
Types of Search
Personal Searches
Vehicle Searches
Refusal to Search
Documentation
Finding Property During a Search

Security & Emergency Systems

Types of Systems
Principles of Electronic Systems
Features of Security & Emergency Systems
Controls & IndicatorsResponses to Activations
False Alarms
How Security Systems Help security Officers

Fire Awareness

Nature of Fire
Three Elements of Fire
Classifications of Fire
Fire Extinguishers
Other Fire Fighting Equipment
Actions on Discovering a Fire

DAY THREE

Health & Safety

Health & Safety Legislation
Responsibilities of Employers, Employees & The Self Employed
Typical Risks, Hazards & Spillages
Safety, Signs & Signals
Manual Handling
Precautions against HIV & Hepatitis
Personal Protective Equipment (PPE)

The Law

Civil & Criminal Law
Dealing with Trespassers
Relevant Legislations and Crimes
Definitions of Offences
Arrest Procedures and Use Of Force
Do Not Interrogate
Controlling & Types of Evidence
Reporting Procedures following a Crime
Human Rights Act
Data protection

Emergencies

What is an Emergency
Types of Emergency
Dealing with an Emergency Using the 4 C’s
Emergency Calls
Actions to be Take in an Emergency
Evacuation Procedures

Communications & Reporting

Types of Communication
Correct use of Radios
Reports & Registers
Reasons for Reports
Writing Reports
Using pocketbooks
Content & Importance of Hand-over

First Examination

DAY FOUR

Part II: Communication & Conflict Management

Avoiding Conflict & Assessing Risk

Effectively Assessing a Situation
Being Aware of how People May React in Threatening Situations
Providing Good Customer Service

Defusing Conflict

Understanding How to Overcome Blocks to Communication
Using Effective Communication to Signal Non-Aggression to Calm Down a Potentially Violent Situation
Recognizing and Dealing Safely with High Risk Situations

Resolving Conflict

Recognising the Customer’s Point of View
Resolving the Issue
Seeking a Win-Win SituationLearning From Conflict
Supporting Colleagues
Reporting & Recording of Incidents

Learning from Incidents

Sharing Good Practice

Final Examination