Door Supervision
Skills for Security BJT in Door Supervision
This course is aimed at those wishing to obtain a nationally recognized Level 2 qualification in Door Supervision. This qualification is required in order to apply to the SIA for a license in this sector.
Course Fee: £150.00 + £45.00
(Examination, Manuals/Certificate costs inc.)
Course Syllabus
Part One
DAY ONE
The Roles of the Door Supervisor
Requirements for Door Supervisors
Key Partners in the Security Industry
Customer Care
Enforcing Licensing Law
Relationships with the SIA, Local Authorities & the Police
Behavioral Standards
The Code of Behavior
Personal Appearance
Professional Attitude & Skills
General Conduct
Customer Service Skills
Be Polite & Clear
What NOT to do
A Good Impression
Reading Body Language
Health & Safety at Work
Safety of Customers
‘Duty of Care’
Risk Assessments
Accident Books
Reporting of Injuries
Safety Signs
Civil & Criminal Law
Relevant Law for Door Supervisors
Types of Assault
Use of Force
When to Use Force
Licensing Law
License to Operate
Changes in the Law
Two Types of License
Personal Licenses
Statutory Agencies
Equal Opportunities
Relevant Law
Discrimination Laws
Disability Discrimination Act 1996
Young Persons
License Conditions (Under 18’s)
If in Doubt-Refuse
Proof of Age
Prosecutions Under the Act
Complying with Regulations
Inspections
Pre-entry checks
Admission Policies
Refusing Entry
DAY 2
Searching of Patrons
Procedures
Drugs & Offensive Weapons
Self Protection
What to do if Drugs/Weapons are Found
Eviction
Drunk, Violent Disorderly Conduct
Gaming/Prostitution
Eviction Procedures
The Duty of the Police
Offensive Weapons
Definition
Seizing Weapons
First Aid
How to Act
Who to Contact
Emergencies
Definition of an Emergency
Different Types of Emergencies
What to do in Case of an Emergency
Drugs
The Law in Relation to Drugs
The Misuse of Drugs Act 1971
Offences Under the Misuse of Drugs Act 1971
The Public Entertainments License
Recognition of Drug Dealing
Procedures when Drugs are Found or Seized
Arrest
Arrest is a Last Resort
Arrestable Offences
Incident Recording & Crime Scene Preservation
Preservation of Evidence
Report Writing
Incident Log Book
Personal Notebook
Formal MG11 Statements
First Examination
DAY 3
Part II: Communication & Conflict Management
Avoiding Conflict & Assessing Risk
Effectively Assessing a Situation
Being Aware of how People May React in Threatening Situations
Providing Good Customer Service
Defusing Conflict
Understanding How to Overcome Blocks to Communication
Using Effective Communication to Signal Non-Aggression to Calm Down a Potentially Violent Situation
Recognizing and Dealing Safely with High Risk Situations
Resolving Conflict
Recognizing the Customer’s Point of View
Resolving the Issue
Seeking a Win-Win Situation
Learning From Conflict
Supporting Colleagues
Reporting & Recording of Incidents
Learning from Incidents
Sharing Good Practice
Final Examination
